How to recover your vault after losing one key

If you lose either your phone or your Ledger, don’t worry — your vault is still safe and fully recoverable. Oasis Vault’s 2-of-3 multisig structure ensures that as long as you have any two keys, you remain in control.

What You’ll Need

A short checklist.

• ✅ Oasis Vault mobile app installed
• ✅An active plan
• ✅ 1 of your 2 keys
• ✅ A vault set up

Step-by-Step Instructions

Step 1 – Open the app, tap on the vault you want to recover and tap on “KEYS”

Step 2 – Start the recovery process

Tap “Start Recovery.”

Step 3 – Choose the key you no longer have access to. You’ll be prompted to sign with the key you still control.

Step 4 – Sign with your remaining key

• If you lost your Ledger:
  
  Tap “Sign with mobile key” and confirm using your phone’s passkey.

• If you lost your phone:
  
  Tap “Send me an email”.
  
  Open the email, follow the link, and sign using your Hardware key.

Step 5 – Answer your recovery questions

These are security questions you set up when you created your vault — to help us verify it’s really you.

Step 6 – Choose your recovery destination

• Option A: Create a new vault
  
  You’ll be redirected to the vault creation flow. Follow the steps to create a new secure vault with two fresh keys.
  
• Option B: Send to an external wallet
  
  Paste the external address where you want to send your funds.

Step 7 – Step 7 – Sign the recovery transaction

• If you lost your Ledger:
  
  You’ll sign the transaction using your mobile key (passkey).

• If you lost your phone:
  
  You’ll receive an email link to sign the transaction with your Hardware key.
  

Step 8 -Once you’ve signed the transaction, Oasis will begin a 7-day security hold before signing with our recovery key.

• This delay protects your assets in case of a false recovery request.
• You can cancel the process at any time before the 7 days are up.

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